Terms of service

TERMS & CONDITIONS

Effective Date: October 2^nd, 2026

Welcome to Sola Flor. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website and/or making any purchases.

1. About Us

Business Name: Sola Flor
Website: https://shopsolaflor.com
Email: hello@shopsolaflor.com

2. Acceptance of Terms

By accessing our website, placing an order, or using any of our services, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website.

3. Products

We strive to display our apparel products, colors, and designs as accurately as possible. However, actual colors may vary depending on your device's display settings.

We reserve the right to:

Modify or discontinue products at any time.
Limit quantities purchased.
Correct errors in product descriptions or pricing.

4. Pricing

All prices are listed in US Dollar (USD $).

Prices may change without notice.

By the state of Florida’s law, applicable taxes and shipping charges will be calculated during checkout unless otherwise stated. Sales tax is calculated and collected at checkout on all taxable items delivered within the state of Florida, in compliance with Florida Statutes Chapter 212. Buyers located outside of Florida are responsible for any applicable local use taxes or import duties.

5. Orders

Orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Cancel orders suspected of fraud.
Limit quantities purchased by one customer.

If your order is canceled after payment has been received, a full refund will be issued.

6. Payments

All payments go through Shopify’s payment methods and procedures. Shopify is used as a third-party and hosts the store, Sola Flor, and processes all payments.

We accept the following payment methods:

Visa
Mastercard
PayPal
Apple Pay
Other

Payment must be received before an order is processed.

7. Failed Transactions and Authorization Holds
If your payment is declined at checkout, your order will not be processed. Please check that your billing address matches your card issuer's records exactly, and that your card security code (CVV) is correct.

Warning regarding pending holds: In the event of a failed or declined transaction, your bank may place a temporary "authorization hold" on your funds. This may look like a charge on your mobile banking app.
Resolution Timeline: We do not hold these funds. These pending holds are controlled entirely by your financial institution and typically disappear automatically within three (3) to seven (7) business days, depending on your bank's policies.

8. Division of Technical Responsibilities

Merchant Responsibility: As the store owner, we are responsible for reviewing payment errors on our dashboard, confirming whether an order went through, and issuing standard refunds.
Platform Processing: Shopify operates as our secure technical platform provider. Neither our customer support team nor Shopify’s team has access to your private banking data, nor do we have the authority to override a credit card decline issued by your bank.
Customer Responsibility: If you experience persistent payment failures, you must contact your credit card company or banking institution directly to resolve the security block or account restriction.

9. Refund Processing Timelines
When a valid refund is approved and issued by us, the funds are sent back via the original payment method through the Shopify platform. Please note that credit card companies and banking networks require processing time to post these funds.

Standard Refund Timeline: It generally takes five (5) to ten (10) business days for a refund to appear back on your official bank statement. This timeframe is dictated by banking infrastructure and cannot be expedited by us.

10. Formal Billing Disputes and Chargebacks
We strongly encourage customers to contact our customer support team directly at hello@shopsolaflor.com to resolve any billing discrepancies, duplicate charges, or cancellation requests.

Warning: Filing a formal dispute or chargeback with your bank bypasses our store's automated customer service channels. When a chargeback is opened, the banking networks freeze the transaction.
Dispute Timeline: Official bank investigations into chargebacks are bound by strict credit card network regulations and typically take between thirty (30) and ninety (90) days to reach a final resolution. We cannot influence or speed up this banking timeline once a formal dispute is initiated.

11. Shipping

Processing Time: Orders are processed within 2–5 business days.

Shipping Time: Shipping estimates vary depending on location. Shipping time may take between 5 to 14 business days.

We are not responsible for delays caused by:

Shipping carriers
Weather conditions
Customs
Incorrect shipping information provided by the customer

Customers are responsible for ensuring their shipping address is accurate before placing an order.

12. Returns & Exchanges

Return Window:
Customers have a window of 14-days after purchase to return or exchange any items.

Items eligible for return must:

Be unworn
Be unwashed
Be in original condition

The following items cannot be returned:

Final Sale items
Gift Cards
Customized or personalized apparel
Items marked "Non-Returnable"

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Refunds will be issued to the original payment method after inspection.

13. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours/ 3 days of delivery.

Include:

Order Number
Photos of the item
Description of the issue

14. Cancellations

Orders may be canceled within 48 hours after purchase if they have not entered production or shipment.

Once shipped, orders cannot be canceled and customers will have to follow the return policy stated in this agreement.

15. Promotional Codes

Promotional codes:

Cannot be exchanged for cash.
May expire without notice.
May have exclusions or minimum purchase requirements.
Cannot be combined unless stated otherwise.

16. Intellectual Property Rights

All content included on this website, including but not limited to the unique apparel designs, artwork, graphics, logos, text, button icons, images, and digital downloads, is the exclusive property of Sola Flor and is protected by United States and international copyright, trademark, and other intellectual property laws.

The purchase of any physical product (such as a t-shirt) from our store grants the customer a limited, personal, non-exclusive, and non-transferable license to wear and use the product for personal enjoyment.

Prohibited Uses:
You strictly do not have the right to copy, reproduce, modify, redistribute, digitize, scan, or resell our designs for commercial use or profit. You may not use our artwork to create derivative works, nor may you upload our designs to third-party print-on-demand web platforms. Any unauthorized use of the intellectual property on this site is strictly prohibited and may result in legal action under federal laws and the State of Florida.

17. User Conduct

Users agree not to:

Violate any laws.
Submit false information.
Attempt to interfere with website functionality.
Copy or misuse our content.
Engage in fraudulent activity.

18. Limitation of Liability

To the fullest extent permitted by law, Sola Flor shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

19. Product Availability and Third-Party Supplier Disclaimer

We use trusted third-party suppliers to source our blank apparel items, including t-shirts in various sizes and colors. Because we rely on external inventory, Sola Flor cannot guarantee the continuous availability of any specific shirt style, color, or size displayed on our website.

Inventory levels fluctuate frequently and are subject to change without notice. If you place an order for a product that our third-party suppliers have run out of stock, we reserve the right to cancel the order, provide a full refund, or offer you an alternative shirt option of equal value.

20. Privacy

Your use of this website is also governed by our Privacy Policy.

21. Governing Law

These Terms & Conditions shall be governed by the laws of Florida/United States of America, without regard to conflict of law principles.

22. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes become effective immediately upon posting to our website.

23. Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Business Name: Sola Flor

Email: hello@shopsolaflor.com

Website: https://shopsolaflor.com